GENERAL CONDITIONS 

Version 3.0 on 12/08/2016

 

1. Preliminary Notice

2. Modality of subscription orders and purchasing process

3. Prices of products, taxes and shipping costs

4. Payment Information

5. Delivery or provision

6. Right of withdrawal and customer service

7. Warranty for products purchased on this site

8. Provisions specific to the nature of certain goods

9. User Space

10. Exemption from liability of the publisher

11. Newsletter editor and its partners

12. Statements relating to the Data Protection Act

13. Statements relating to the collection of "cookies"

14. Intellectual property on the website elements

15. General and governing law

 

1. Preliminary Notice

a) Legal

To satisfy the provisions of the law on Confidence in the Digital Economy of 21 June 2004, is set out below the legal information required to enable the identification of the publisher of this website.

This site is published by the company SOSbobo.com company with capital of € 16,000, registered in the commercial register of Paris Companies under number 822 029 484, and whose registered office is at 38 Avenue Villemain 75014 Paris, France.

This site is hosted by OVH SAS, with registered offices at 2 rue Kellermann Roubaix - France 59100.

b) Subject

It consists of an online sales site of drugstore products.

c) Acceptance of Terms Subscription to a contract governed by these terms and conditions with the publisher of this site implies acceptance by the user, of the general conditions of sale. Users acknowledging this fact have read and understood. This acceptance will consist in the fact, for the user, to validate these terms.

The user acknowledges the value of evidence of automatic recording systems by the editor of this site, except should he bring evidence to the contrary, he gives up the contest in case of dispute.

The acceptance of these terms implies that the users have the legal capacity necessary for this, or they have permission from a guardian or trustee if they are unable, their legal representative if they are minors, or they hold a mandate if they act on behalf of a corporation.

The acceptance of these terms implies that the users are older than 18, they are major according to the laws of their country of residence and that they enjoy the legal capacity necessary for this.

2. Modality of subscription orders and purchasing processes.

The products are sold in stocks. Product availability is indicated on the website, in the description of each item.

To satisfy the provisions of the law of confidence in the digital economy of 21 June 2004, here below ,will be described the ordering process:

To order, the user can select one or more products and add them to their cart. When the order is complete,the user  will be able to access their cart by clicking the button provided for this purpose. By consulting his basket, the user will have the option to check the number and the nature of the products he has chosen and will check the unit price and the overall price of the order. The user will be able to remove one or more products from their shopping cart. On this summary will be further indicated to the user the option available to him or not to exercise his right of withdrawal and the time limits that apply.

If the order suits him and he wants to validate, the user can click on the submit button, thereby accessing a form in which he will either enter his login if he already has one, or to register himself on the site by filling out the form presented to him, with his personal information.

Once he is connected or after he has fully completed the form, the user will be asked to monitor or edit his contact information for shipping and billing and will be invited to make payment, by being redirected for this purpose onto the secure payment interface.

Once payment is actually received by the site editor, the latter undertakes to acknowledge receipt to the user electronically, within a maximum of 24 hours.

Similarly and in the same time frame, the publisher agrees to send the user an email summary of the order and confirming him in treatment, taking also all information related to the order, the ordered products, their delivery, as well as how to exercise his right of withdrawal.

3. Prices of products, taxes and shipping costs.

The prices listed on the site are agreed in Euros, including taxes and delivery costs. These prices can be changed at any time by the publisher, the prices are valid on the day of the order and do not have an effect for the future. The price applicable to the customer is that in force when ordering.

Delivery costs will, in any event, be indicated to the user before any payment. 

For deliveries outside France, the user is informed that  customs duties and other taxes will eventually be due. The necessary formalities and payment of such duties and taxes are not the responsibility of the publisher and will in any event be borne by the user. It is up to the latter to verify all these data and the possibility of importing the product from the relevant authorities of the country of delivery, before ordering on the site.

Products sold remain the property of the seller until full payment of their price, in accordance with this title retention clause. The risks are nevertheless transferred to the buyer after the delivery of products.

In case of input error, printing or calculation revealing a price significantly lower than the price normally asked, the customer will apply the lowest price unless this price is patently ridiculous, that is to say without comparison with the actual value of the product ordered. In this case the order, even if it has been an automatic confirmation by the Seller, will be cancelled. The customer will be informed as soon as possible so that he can, if he wishes ask a control board for the right price.

4. Payment Information.

The settlement of purchases is by credit card, bank transfer or via Paypal or check account.

Upon settlement by Visa, Mastercard the customer's bank account will be debited at the end of a maximum of 24 hours of the date of the order, and it will be considered effective upon confirmation of the agreement from the payment centres.

If the bank refuses payment, the order is automatically cancelled. The Seller will inform the Customer by email.

The Seller reserves the right to suspend or cancel a transaction for any legitimate reason, including cases of suspected fraud or if unpaid or unregulated.

To ensure optimum safety to its customers, sosbobo.com uses the Hipay solution, a certified specialist in secure online payment.

The bank details of the customer are never transmitted to our servers, but onto the secure page of Hipay where they are encrypted and transmitted securely to authorization servers which verify the data from the Customer's bank, in order to prevent abuse and fraud.

SOSbobo.com never has access to confidential information relating to payment.

5. Delivery or provision.

a) Deadline.

Orders are delivered by La Poste Mondial Relay, or any carrier designated by the editor within 1 to 3 business days after the full payment is received corresponding to the counterparty by the seller.

Certain products or order volumes may justify a longer delivery time, this will be expressly brought to the user's attention when the order is validated.

The delivery of products ordered by the Customer is considered to be made from the provision of the package by the carrier, control and monitoring of delivery is available on the website of the Post or Mondial Relay.

b) Damage and partial loss:

In case of delivery of a package clearly and visibly damaged, incomplete or containing damaged items, it is up to the user to refuse the package to profit from the carrier guarantee. The user should also notify the editor immediately so that a new package is prepared for him, and then shipped upon receipt of the damaged parcel. In such cases, the delivery times indicated above in these terms and conditions shall no longer apply.

6. Right of withdrawal and customer service.

a) Customer Service:

The customer service of this site is accessible from Monday to Saturday from 9am to 19h at non-premium following phone number: 33972358888, by e-mail at [email protected] or mail address to the following address:

SOSbobo.com

14ter rue principale

57480 Kerling Les Sierck

France 

In the latter two cases, the publisher undertakes to respond within two business days.

b) Right of withdrawal and return of goods:

Pursuant to Article L.121-20 of the Consumer Code, you have a period of 14 days after receiving your order to return a product if it does not suit you. If the withdrawal period expires on a Saturday, Sunday or a bank holiday,  it is extended to the next business day.

Return shipping costs are the responsibility of the customer. The items must be returned in the form of packages (Carton with adequate protection articles) obligatorily by a delivery service against signature (only guarantee of delivery and compensation for loss or damage).

Items must be complete in their original packaging in perfect condition for re-sale, they cannot be soiled or damaged (because of their use or otherwise), accompanied by the invoice and a letter requesting either a refund or an exchange. If they are incomplete, damaged, or soiled  they will not be refunded. Any damaged package will be refused.

Accidental damage to the products linked to the carrier reserves and refusal of the package will be made with this one as no refund will be made. It is up to the customer to verify the integrity of the package.

 

The product and the claim will be returned to:

SOSbobo.com

Customer service

14ter rue principale

57480 Kerling Les Sierck

France 

In accordance with Article L.121-20-1 of the Consumer Code, the returned products or you will be reimbursed within 30 days following the date on which this right was exercised.

This refund will be by bank transfer or valided  for one year dated in its edition on our site, for the customer who placed the order.

No sending in against refunding will be accepted, whatever the reason for return.

Some products mentioned in Article L. 121-20-2 of the Consumer Code, do not give the right to withdrawal. These include goods which, because of their nature, cannot be returned or are liable to deteriorate or expire rapidly.

c) Late delivery:

Any delay in delivery of more than fifteen days may result in cancellation of the sale by consumer initiative, upon written request from him addressed by registered mail with return receipt requested. The consumer will then be reimbursed for amounts incurred by him when ordering. This clause is not intended to apply if the delay in delivery is due to the customer (eg wrong address etc.) or to a case of force majeure beyond the control of the publisher (eg disaster natural, flood, weather etc.). The contract will, if appropriate, be considered broken on receipt of the resolution letter by the publisher.

If the product arrives to the consumer after his  resolution letter has been sent to the editor and that the consumer still wants to abandon the sale, the consumer must return (at his risk) the package to the editor who will reimburse the amounts committed at the time of the order and return costs (upon proof).

7. Warranty for products purchased on this site:

In case of defects for products purchased on this site, the user has, under the provisions of the Civil Code on legal guarantee against hidden defects, a period of two years from the finding of the said vice to ask exchange or refund of the product, and, pursuant to Article L211-5 of the consumer code  will have a period of two years from receipt of the product to request an exchange or refund in the event that the delivered does not comply within the meaning given to that word by this Article. To exercise any of these rights, it is up to the client to approach the customer service of the publisher. 

Some items purchased on this website ,are off the implied warranty defined by the Civil Code and the guarantee of compliance required by Article L211-5 of the Consumer Code to them, if any, still applicable and which are defined above, in a conventional guarantee offered by the vendor or the manufacturer, whose term will likely vary depending on the product, and will be detailed on the description and product use instructions .

8. Provisions specific to the nature of certain goods:

All products sold on this site are sold in compliance with the laws and regulations in force in France. Required displays required by the legislative and regulatory provisions will be made on this site, particularly in the description of each item.

a) Cosmetics.

All cosmetics and skincare products sold  benefit from all the necessary approvals to be placed on the market.

Risks related to the use of the products are mentioned on the site and on the product and, if necessary, on the product documentation. By agreeing to these terms, the user declares to be fully informed of all risks, even exceptional, for the use of the product being sold. In case of occurrence of side effects not listed on this site, on the packaging or on the package insert, the user is asked to inform their physician, the manufacturer of the product or the French Agency for Food Safety health products (aFSSAPS).

As part of cosmetic products sold on this site, the editor reminds the user of its responsibility to comply strictly with the instructions for use and dosages for products purchased on this site. It is also up to the user to ensure compatibility of products purchased with any allergies he suffers and ensure compliance with the period of use after opening.

b) Food Supplements.

As part of dietary supplements sold on this site, the editor draws the attention of the user to the fact that food supplements do not in any way replace a healthy, varied and balanced diet and should therefore not, unless suggested from  medical opinion, be used exclusively or for prolonged consumption. For your health, eat a balanced diet, drink enough and practice regular physical activity.

c) Veterinary products.

As part of veterinary products sold on this site, the user is liable without reservation for the use of products that must comply with their instructions or administration to animals. Should the user respond to the use of products with or without the advice of their veterinarian, it is also for the user to verify any cons-indications as defined on the page of each article, or on the leaflet.

9. User Space

a) Creation

Creating a user account is pre-requisite to any order of a user. To this end, the user will be asked to provide certain personal information. The user agrees to provide accurate information under penalty of termination of the contract on the initiative of the editor and deletion of the user account.

Some information will be deemed essential to the contract and their collection will be essential to create the account and validation of the contract. The refusal by a user to provide such information will preclude the creation of the user account and, incidentally, the validation of the order.

This space allows the user to view all orders made on the site, and also allows him, if necessary, to follow the delivery of the products purchased.

b) Operation.

If the data contained in the account were to disappear as a result of unforeseeable circumstances, technical failure or force majeure, the responsibility of the publisher of this site cannot be committed, such information having no probative value but only an informative character. The publisher will, however, keep securely all contractual elements whose conservation is required by law or regulations.

The publisher reserves the exclusive right to delete the account of any user who may have breached these terms and conditions (including, but not only, when the user has knowingly provided false information at registration and constitution of his account) or that it is inactive for at least a year. Said removal is not likely to cause damage to the excluded user who cannot claim any compensation for this.

This exclusion does not exclude the possibility for the publisher to undertake judicial proceedings against the user when the facts are warranted.

c) Password

When creating the user account, the user will be asked to choose a password. This password is the guarantee of confidentiality of information in their account and therefore agrees not to transmit or communicate it to third parties. Otherwise, the site will not be held liable for unauthorized access to a user account.

10. Exemption from liability of the publisher

a) Accessibility to the site and force majeure

If unable to access the site due to technical problems or any kind, the user may not claim injury and will not be entitled to any compensation.

The unavailability, even over a prolonged period without any limitation, one or more products cannot  be constitutive of injury to the user and cannot possibly give rise to the award of damages from the website or his publisher.

The publisher shall in no event be liable for breach of contract attributed to a case of force majeure within the meaning given to it by French courts.

 b) A visual representation of the products

Visual representations of the products published on this site are guaranteed by the publisher as perfectly faithful to reality, to meet its obligation of perfect information. However, in the current state of the art rendering of these representations especially in terms of colour or shape, these can vary significantly from one computer terminal to another or differ from reality depending on the quality of graphics and screen accessories or in the resolution of the display. These variations and differences may in no case be attributed to the publisher and cannot in any event be held liable therefore.

c) Products sold on the site

The publisher agrees to comply with all provisions in force in France and cannot be held responsible for non-compliance with regulations and laws in force in other countries.

The editor of this site does not in any way be held responsible for the misuse of the products, poor maintenance of the products, accidental damage or misuse of the products.

As part of its activities on this site, the publisher does not act as importer, manufacturer or packager of products sold. The publisher only acts as a reseller of the products offered on its website, as such it cannot be held liable for any damages of any kind, whether tangible or intangible property, which could result from poor operations of products sold.

The products offered for sale on the site being are sold un- installed, the user therefore is responsible for the  installation of the products that must be performed  in the rules of art and in accordance with the instructions.

d) Hyperlinks

The hypertext links on this site may refer to other websites and the responsibility of the publisher of this site cannot be held if the contents of these sites contravene the laws. Also, the responsibility of the publisher of this site cannot be held if the visit by the user of one of these sites, caused him damage.

11. Newsletter editor and its partners.

By checking the box provided for this purpose or by expressly giving their agreement for this purpose, the user accepts that the publisher can send them at a frequency and format of its choosing, a newsletter  which may include information relating to its business. When the user crosses the box provided for this purpose, he agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered.

Subscribers users have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.

12. Statements relating to the Data Protection Act

a) General - Purpose - Duration

 The user has the option of providing free personal information about himself. Providing personal information is not essential for navigation on the site. However, registering on this site involves the collection, by the editor of a number of personal information about the user. If the user does not wish to provide the necessary information to create a user account he will not be able to order on this site.

The data collected are necessary for the proper administration of the services offered on this website as well as compliance of its contractual obligations by the publisher. This data is retained by the publisher in this unique quality, and the publisher agrees not to use them in another context or pass them on to third parties outside the express consent of users or as provided by law.

Contact information for all users registered on this site is stored for 12 months, a reasonable time necessary for the proper administration of the site and normal use of the data. This data is kept under secure conditions, according to the current means of the technique, in accordance with the provisions of the Data Protection Act of 6 January 1978.

b) The right of access, rectification and opposition

Under the Data Protection Act, the user has the right to object, query, access and rectify data he provided. For this, it is sufficient to make the request to the publisher of this site, by formulating the following email address: or by postal mail to the publisher's office mentioned at the beginning of these terms.

Personal data collected is subject to computer processing and are exclusively reserved to the site editor.

c) IP Address

In addition, the publisher reserves the right to collect the IP (Internet Protocol) public of any user. The collection of this IP will be done anonymously, it will be retained for the same duration as personal information and will only allow for the proper administration of the services offered on this site. The IP address is a series of points of separate numbers to uniquely identify a computer on the Internet.

The editor will communicate any personal data about a user to the police (on judicial requisition) or any person (by order of the judge). The IP address of your computer can be reconciled with the actual identity of the subscriber held by the ISP (internet providers).

13. Statements relating to the collection of "cookies"

a) General - Purpose - Duration

To allow users  optimal navigation on this site and better functioning of the various interfaces and applications, the publisher may continue to implement a cookie on his computer station. This cookie allows you to store information relating to navigation on the site (date, page, hours) as well as any data entered by the user during his visit (search, login, email, password). These cookies are meant to be kept on the computer terminal of the user for varying periods up to 12 months, and can be read and used by the publisher at a subsequent visit to the user on this site.

b) Right to object to the implementation of the cookie

The user has the ability to block, modify the retention period, or delete this cookie via their browser interface (usually: tools or options / privacy or private life). In such a case, the navigation on this site may not be optimized. If disabling cookies systematically on the browser of the user prevents them from using certain services or functionality provided by the publisher, this malfunction can not in any be considered damaging  to the user who cannot claim any compensation thereby.

c) Deleting cookies

The user also has the option to delete cookies previously present on their computer, by going to the menu of their browser intended for this purpose (usually tools or options / privacy or private life). Such action has no impact on its navigation on this site, but the user loses the benefits provided by the cookie. In this case, the user will again have to enter all the information about himself.

14. Intellectual property on the website elements

All elements of this site belong to the publisher or the subject of an operating permit and are protected by legislation on intellectual property.

The user therefore acknowledges that, in the absence of authorization, any copy or partial distribution or operation of one or more of these elements, whether or not modified, will likely result in legal action taken against him by the publisher or his assigns.

This protection will cover all text and graphic content of the site, but also on its structure, its name and graphic.

Similarly, the user agrees to be informed that these terms have been filed with a court bailiff and any reproduction, even partial of this document may be subject to prosecution for economic parasitism.

15. General and governing law

a) Modification of Terms

These general conditions can be modified at any time by the site editor or agent. The general conditions applicable to the user are applied on the date of the order. The publisher obviously agrees to keep all his former general conditions and send them to any user who so requests.

b) Governing Law and Jurisdiction

These general conditions are subject to the application of French law and the exclusive jurisdiction of French courts.